Make sure that your browser isn’t configured to delete cookies automatically when exiting the browser. ![]() The TunnelBear browser extension uses a standard cookie to ensure you’re authenticated on both the extension and website. Clear your browser's cache and cookiesĬlearing Cache and Cookies: Google ChromeĬlearing Cache and Cookies: Mozilla Firefox Ensure that your browser allows cookies However, if you discover that a specific extension is causing an issue with TunnelBear, try turning it off to confirm. The TunnelBear browser extension is designed to detect if a conflicting extension is present. ![]() Make sure other extensions, specifically ones that are similar to TunnelBear, are disabled while trying to connect. If you're not able to resolve issues with the extension with a fresh install, try the following.
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